Post Implementation Support
Each ECM system implementation ends with post-implementation support. Above all, it is clear that the quality of these services has a decisive influence on the end users’ assessment of their cooperation with the supplier.
Our specialists provide ECM (Enterprise Content Management) post-implementation support services. We use leading tools like Atlassian Jira, Confluence and Slack, OTRS. In any case, we adjust as required. Obviously, we provide training for end users, business users and administrators upon request. We are flexible when it comes to tools. Microsoft Teams, Google Meet, Cisco Webex, Zoom and others are certainly not a problem for us.
We know very well that the biggest problem in the implementation of complex IT systems is access to professional specialists. Opportunities for direct support are undoubtedly limited, and access to international post implementation support specialists is not satisfactory. We are trying to fill that gap. Our ECM post implementation support services are based on competence, methodology, experience and direct, personalized contact.
Communication with our ECM support team takes place via tickets based on the provisions of the SLA (Service Level Agreement). This agreement specifies the response times for critical and standard tickets as well as the days and hours of our availability. If the standard provisions are not sufficient, the SLA can be negotiated.
Our post implementation support team has more than 20 years of experience, handling dozens of installations across Europe. Many of the systems we support are critical, without which it is impossible for an organization to function.
If needed, our ECM support specialists will arrange online training on our competencies and implemented products.